Grievance Redressal Policy
Grievance Redressal Officer (GRO)
Name: Mr. Aashish Sahu
Designation: Mutual Fund HOD / Grievance Redressal Officer
Phone: 9235737411
Email: moneyyatraindia@gmail.com
Office: 1161, Babu Lal Karkhana, Gwalior Road, Civil Lines, Jhansi (U.P.) 284001
Complaint Form
Download the complaint form to lodge your grievance:
📄 Download Complaint Form (PDF)How to Lodge a Complaint
Investors may lodge a complaint through any of the following channels:
- Email to moneyyatraindia@gmail.com
- Phone call to 9235737411 (Monday to Saturday, 10:00 AM to 6:00 PM)
- Written complaint at our registered office
- Through the complaint form available on this website.
Complaint Resolution Flow
STEP 1
COMPLAINT RECEIVED
Investor lodges complaint via email, phone, or in-person. Complaint is logged in the Complaints Register with a unique reference number. Acknowledgement is generated immediately.
STEP 2
ACKNOWLEDGEMENT SENT
Written acknowledgement with unique reference number and expected resolution timeline is sent to the investor within 3 working days of receipt.
STEP 3
INVESTIGATION & REVIEW
Transaction records, correspondence, and supporting documents are reviewed. Root cause is identified. If the complaint involves an AMC or RTA, the matter is escalated to the concerned party.
STEP 4
RESOLUTION COMMUNICATED
Resolution is communicated to the investor with a detailed explanation and corrective action taken. If the complaint cannot be resolved, reasons are documented and communicated.
STEP 5
CLOSURE & RECORD RETENTION
Complaint is closed after investor confirmation. All records are maintained in the Complaints Register for a minimum of 5 years per AMFI and SEBI norms.
Resolution Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 3 working days |
| Investigation and root cause analysis | Day 3 to Day 10 |
| Resolution communicated to investor | Within 15 working days |
| Escalation to AMC/RTA (if required) | Within 5 working days |
| Final closure and record retention | Post resolution — records kept 5 years |
Escalation Matrix
If your complaint is not resolved at any level, you may escalate to the next level:
| Level | Authority | When to Escalate | Contact / URL |
|---|---|---|---|
| L1 | Money Yatra Associates LLP | First point of contact | Mr. Aashish Sahu — 9235737411 |
| L2 | Concerned AMC / RTA | If not resolved at L1 within 15 working days | Contact AMC Investor Relations |
| L3 | SEBI SCORES | If not resolved at L2 within 30 days | https://scores.sebi.gov.in/ |
| L4 | SMART ODR | If unresolved after SCORES, or for mediation/arbitration | https://smartodr.in/ |